Building scalable systems, dashboards, and workflows that improve performance, efficiency, and execution.
I design and implement operating systems that help organizations launch, scale, and optimize
complex programs. My work combines operations, data analysis, and digital tools to reduce
manual workload, improve performance, and create systems teams can actually use.
40%Manual workload reduction through digital workflows
50%Compliance issue reduction through training and controls
$500KAnnual operating budget managed
12K+Veterans served since program launch
$10KRevenue in first four months of business launch
Flagship Program
Airstreams Cafeteria Operations Program
A six-year, multi-phase program showing full lifecycle ownership:
launch, scale, digitize, train, and optimize.
Airstreams Renewables Inc.
End-to-end build, scale, and operations modernization
Airstreams serves 12,000+ active military veterans. The cafeteria program had zero prior
infrastructure: no SOPs, no vendor relationships, no compliance framework, and no trained staff.
I built it from the ground up and ran it for six years, managing a $500K annual budget,
digitizing operations, and reducing manual workload by 40%.
Directed cross-functional collaboration across HR, Compliance, Finance, vendors, and operations teams.
Designed SOP-driven workflows for inventory, production, safety, and training, built from scratch.
Reduced manual workload by 40% by replacing paper processes with Microsoft Planner, iPad tracking, and POS tools.
Built KPI dashboards and performance reporting routines to improve service quality, compliance, and operational consistency.
Tools: Microsoft Planner · Excel Dashboards · POS Systems · iPad Workflow Apps · Python · SOP Documentation
Transferable to any industry: The same skills that built this program:
stakeholder alignment, compliance frameworks, digital transformation, budget management,
and SOP-driven execution, apply directly to enterprise operations, implementation PM,
and business operations roles across any sector.
Launch & Buildout
Established kitchen operations, service model, vendor relationships, production workflows, menus, forms, and foundational policies.
Training Systems
Created onboarding, job roles, training records, SOP-based checklists, and recurring refreshers for quality and compliance.
Digital Transformation
Built student orientation and employee training videos to standardize knowledge delivery across multiple audiences.
Operations Modernization
Moved established routines into Microsoft Planner, iPad workflows, and app-based inventory/task tracking.
Operational dining space built and managed as part of the full cafeteria program.Original layout blueprint used to plan flow, seating, kitchen placement, and service design.Microsoft Planner board used to manage cleaning schedules, procedures, and operational tasks.
Operations Analytics
Kitchen operations launch dashboard
Developed a Power BI-style dashboard to track the cafeteria launch lifecycle,
including task completion, timelines, operational readiness, priority levels,
and project outcomes.
100% completed on time
Tracked 15 launch tasks across SOPs, hiring, training, POS setup,
inspections, and readiness evaluation.
Power BI-style dashboard design, Excel tracking, and project timeline data.
Project Tracking
Monitored 15 launch tasks from SOP development to inspection readiness.
Timeline Management
Tracked launch milestones across a 120-day implementation window.
Outcome
All project tasks were completed on time, supporting operational readiness.
Training & Onboarding
Video-based enablement system
Developed digital onboarding and training videos to improve accessibility, consistency,
repeatability, and self-guided learning for students and employees.
Training System
Structured training and compliance framework
Designed a standardized training system covering food safety, operations, and compliance,
delivered through onboarding, SOP-based checklists, and recurring refreshers.
Core Training Topics
Food safety and personal hygiene
Cross-contamination and allergens
Time and temperature control
Cleaning and sanitation
Operational & Compliance
HACCP plan and SOPs
Opening and closing procedures
Emergency and incident response
Foodborne illness prevention
Delivery Method
Onboarding curriculum
Video-based training
Checklist validation
Ongoing performance tracking
Project Execution
Selected Projects
Supporting work that demonstrates crisis response, stakeholder coordination,
business ownership, customer experience, and digital systems.
Multi-site compliance and emergency distribution
Compliance Program
CACFP Compliance & COVID Meal Distribution
Role: Child and Adult Food Program Specialist
Challenge
Crystal Stairs needed to monitor newly launched childcare sites under CACFP requirements while responding to COVID-related meal access disruptions.
Action
Monitored eight to nine childcare sites for CACFP documentation, quality assurance, and regulatory readiness.
Supported reporting accuracy, site standards, audit preparation, and operational follow-through.
Helped design and execute drive-through meal distribution during facility closures.
Result
Supported regulated program execution while helping serve approximately 3,000 children during closures.
High-volume event operations and fundraising support
Community Operations
Cheers to Charity Event Execution
Role: Event Operations Lead
Challenge
Airstreams Renewables needed repeatable event operations for a recurring community fundraiser serving large annual crowds while keeping costs controlled.
Action
Led menu planning, procurement, staffing, setup, service flow, and shutdown.
Coordinated donations and supplies to support fundraising outcomes.
Partnered with the event committee to align logistics, timing, and execution standards.
Result
Delivered high-volume food service for 200-450 attendees annually over a three-year period.
Build a scalable service business from zero: no infrastructure, no customer base, no operational systems. Goal was to reach profitability within the first quarter.
Action
Designed end-to-end business operations: website, service model, pricing strategy, production workflows, order management, and digital product system.
Built data tracking routines to monitor sales, customer behavior, and service performance, using insights to continuously refine offerings.
Developed scalable production and ordering systems that supported business growth without proportional cost increases.
Result
Generated $10K in revenue within the first four months through structured operational systems and data-informed iteration.
Tools: Excel (sales tracking & reporting) · Website platform · Digital product systems · Customer analytics
Full booth setup and service station for high-volume event execution.Branded setup, packaging, and distribution workflow.Live cooking, service coordination, and team execution during event.
Simply Divine Eats
Website, digital products, and customer experience system
Built a customer-facing meal prep and catering platform that combines service operations,
digital products, marketing content, customer education, and sales tracking into one scalable business system.
Website launch with meal prep services, digital planners, and customer-facing product structure.Menu gallery showing structured offerings, meal variety, and customer-facing presentation.FAQ and customer education section supporting ordering clarity and customer experience.
Data-Driven Approach
How I Use Data to Drive Decisions
Analytics and reporting aren't add-ons; they're built into how I run programs from day one.
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Dashboard Development
Built dashboards to track operational performance, KPIs, and cost trends, giving stakeholders a clear, real-time view of program health.
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Demand Forecasting
Used data analysis to improve demand forecasting and reduce waste, supporting smarter purchasing decisions and budget efficiency.
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Process Improvement
Identified inefficiencies through reporting routines and implemented targeted process improvements that measurably reduced manual workload.
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Feedback-Driven Refinement
Leveraged customer feedback and usage patterns to continuously refine systems, services, and workflows for better outcomes.
Python & Data
Technical Projects
Operational data turned into insights: KPI tracking, budget variance analysis,
and demand forecasting built with Python, Pandas, and Matplotlib.
Python · Pandas · Matplotlib
Operations KPI Tracker
Tracks 12 months of operational KPIs: compliance score trend, manual task reduction
from workflow automation, budget vs. actual, and user satisfaction. Demonstrates how
I use data to measure program health and drive operational decisions.
Budget variance analysis and demand forecasting using linear regression, the same approach
applied to managing a $500K annual program budget. Includes cost-per-user efficiency
tracking and cumulative waste reduction savings.
Multi-panel KPI dashboard modeled after the Excel reporting tools used to track the
$500K annual program. Covers budget vs. actual, compliance and satisfaction trends,
manual task reduction, and waste percentage over 12 months.
4 dashboard panels6 KPI summary cards12-mo program view
Phased Gantt chart for the Airstreams cafeteria program launch, built from zero
infrastructure. Covers 13 tasks across planning, procurement, people, systems,
compliance, and launch phases with milestone markers.
Visual map of the Kitchen Safety & Sanitation Standard Operating Procedures
authored for Airstreams Renewables. Covers 6 compliance areas, 7 HACCP principles,
and 30+ documented procedures. Zero critical audit findings.
Operations PM with 8+ years building programs from zero infrastructure to full operational
maturity, combining hands-on execution with data analysis, compliance systems, and digital workflow transformation.
Education
Associate in Science, Computer Programming, Los Angeles Mission College — In Progress
Data Analytics Certificate, Los Angeles Mission College
Computer Programmer Certificate, Los Angeles Mission College
Culinary Arts & Restaurant Management Certification, University of Antelope Valley
Certifications
ServSafe Instructor & Proctor
Food Protection Manager
Allergens Certification
Food Handler Certification
Capabilities
Operations PM Skill Set
Focused on operations, cross-functional execution, data-informed decisions,
training systems, and digital process improvement.
